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ARCEN (“we”, “us”) sells sealed Japanese Pokémon trading card products to customers in Thailand and Southeast Asia. This policy explains what personal data we collect, why, and what you can do about it. We’ve kept it short and plain.
This policy is written to align with Thailand’s Personal Data Protection Act (PDPA).
We collect only what’s relevant and necessary for these purposes.
From time to time we run short research surveys to understand how collectors buy Pokémon products and how they decide whether a price is fair. Taking part is voluntary. It needs no account, and you do not have to have bought anything from us.
What we collect. The answers you give — which products you have bought, what prompted a purchase, where you bought it, how you checked the price, and what you found difficult. Some questions are free text, so anything you type is stored as written. Please do not include anything you would not want recorded. If you tell us a set and a price, we store those too. We also record which language you used and a tag showing which link brought you to the survey.
What we do with it. We use responses to improve our product information and buying support, and to decide whether to build tools such as a price checker. We publish an anonymised, aggregated summary of what we learn on this website and on our Instagram. We never publish individual answers, and we never publish the set, price, and country from one response together.
How we count separate responses. So we can tell roughly how many different people replied, we create a one-way fingerprint from your network address and browser and store only that fingerprint, never the address itself. We delete it after 90 days.
If you ask us to follow up. The survey has two optional boxes — one to let us contact you once about your answers, one to invite you to test a prototype tool that does not exist yet. If you tick either, we store the email you give, keep it apart from your survey answers, use it only for the purpose you agreed to, and delete it once we have made that contact or after twelve months, whichever comes first. Ticking these boxes does not sign you up for marketing email.
Keeping and deleting. We keep survey answers as research data. You can ask us to delete your response, or any email you gave, at any time by writing to shop.arcen@gmail.com.
We use trusted third-party services to run ARCEN. Each receives only the data needed to do its job:
We do not sell your personal data, and we don’t share it with anyone beyond the services needed to run the store and deliver your orders.
Some of the services above are located outside Thailand, so operating ARCEN involves transferring your data internationally. We only use reputable providers that apply recognised data-protection safeguards, and we share only what each needs to perform its service.
We take reasonable measures to protect your personal data against unauthorised access, loss, or misuse. In the unlikely event of a data breach affecting your personal data, we will notify affected users and the relevant authority as required by law.
Under the PDPA, you can ask us to:
To make a request, email shop.arcen@gmail.com. We’ll respond within a reasonable time.
We send our Source Report newsletter only to people who have opted in. Your consent is specific and freely given, and you can withdraw it at any time using the unsubscribe link in any marketing email. Withdrawing consent stops future marketing emails but doesn’t affect emails necessary for your orders and account.
We use basic cookies and analytics needed to make the website work and to understand how it’s used. We don’t use them to build advertising profiles of you.
Shopping analytics. When you view a product, we store a random identifier in your browser for up to 7 days. We use it to understand where shoppers stop between viewing a box and completing payment. It does not contain your name or email and is not shared with advertising platforms. If you place an order, this record is linked to your order in our own database. We keep these records for 180 days.
If we make meaningful changes, we’ll update the date at the top of this page. We review this policy periodically. Continued use of ARCEN after a change means you accept the updated policy.
Questions about your privacy or this policy? Email shop.arcen@gmail.com.